Returns/Issues

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

Crooked logo?-Send a pic right away.  You don't always have to return shirt to get a new one. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If you get a shirt that you didn't order, we will make it right.

To start a return, you can contact us at info@kzew.store. 

You can always contact us for any ZOO questions at info@kzew.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards, however exchanges are always possible.

Exchanges
Exchanges are always possible.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We do not have any access to your cc details.

Regards,

Scott 

3/28/26